WCCH scores three stars from CMS


The Wyoming County Community Hospital received a three- out of a possible five-star rating from the Centers for Medicare and Medicaid. Wyoming County Community Health System CEO Don Eichenauer said the facility strives for at least four stars, but he is please with the rating.

The Wyoming County Community Hospital scored three out of five stars in a recent study released by the Centers for Medicare and Medicaid on Wednesday, July 27.

The study used patient surveys, timeliness and effectiveness of care, complications, readmissions and deaths, use of medical imaging, and payment and value of care to rank hospitals. Less than 3 percent of U.S. facilities earned five stars, none of which were in Western New York. Highland and Unity hospitals in Rochester were given four stars. WCCH was one of 11 area hospitals to receive three stars.

“WCCHS (Wyoming County Community Health System) certainly strives to achieve a four or five star rating, [but] I am pleased that WCCHS achieved three stars in this first CMS rating period,” WCCHS CEO Don Eichenauer wrote in a statement. “I believe this is indicative of our staff and medical providers hard work and shows that we provide quality healthcare equal to or better than the majority of other Western NY Hospitals.”

However, as with previous studies, Eichenauer noted it would be difficult to measure every single aspect of every hospital accurately.

“There’s no way to include everything, so each study picks the things that it’s going to start with,” he said. “It’s not the be-all and end-all, but … I’m pleased that we keep coming out on the upper end of these different studies. Probably all of them have some shortcomings, but it’s still better to be on the upper side.”

Although he didn’t have any complaints about the age of the data used, Eichenauer said he expected to see an improved score next time around due to programs that have recently been added.

There’s a few areas that we have been working on,” he said. “One of the study items was the length of the time that it takes to go through the process in the ER, so we think the next time that study comes out, we’ll do better because we added the ER Express section. That’s greatly reduced our wait times and greatly reduced the total amount of time it takes the average person to be in and out.

“We also have increasing surgeries in certain areas with our very strong orthopedic group that we have here now.”

To view the complete ratings, visit medicare.gov/hospitalcompare/search.html.