Patients & Guests

Visiting Hours

Refer to COVID-19 updates for current visiting hours COVID-19 Updates

The Joint Commission Public Notice

If you have concerns about patient care or safety at WCCHS, you are encouraged to share your concerns with your caregiver or the supervisor on duty. If you prefer, you may contact the Quality/Risk Management Coordinator (585) 786-8940, Ext. 4877 or email at info@wcchs.net

If your concerns are not resolved by these means, you may contact The Joint Commission (TJC) directly.  TJC surveys hospital facilities and laboratories to evaluate compliance with nationally established standards.  Anyone believing that they have pertinent and valid information about quality-of-care issues or the safety of the care environment in our hospital is encouraged to contact The Joint Commission in writing.  Reports of patient safety events to The Joint Commission must include the health care organization’s name, street address, city, and state.

By mail:

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

By fax to 630-792-5636

Or fill out an on-line complaint form here.

Thank you for choosing WCCHS as your healthcare provider!

Campus Dining

Central Perk Coffee Shop (Temptation Station / Main Entrance)
Cafeteria (Ground Floor)

Communications

Free WiFi is available in all patient rooms.
Patient phones and basic cable television are included at no additional charge.
Daily newspapers can be purchased outside of the hospital’s main lobby
Flowers and Mail are delivered to patients Monday – Saturday.
Notary Public Services are available Monday – Friday.
Language Interpreters are available upon request.

Non Smoking Campus

In accordance with NYS Public Health Law, Article 13-E, Section 1399-o, smoking is prohibited on the grounds and within 15 feet of the property lines of all Wyoming County Community Health System owned, occupied, and leased buildings or grounds.

How to Safely Dispose of Used ‘Sharps’

Learn how to safely dispose of used sharps including needles, lancets and syringes by clicking on the following link and download an informative brochure from the New York State Department of Health.