WCCHS Admission Notice
Patients have the right to receive all of the hospital care that they need for the treatment of their illness or injury. Your physician will determine your discharge date based on your condition. WCCHS requests that you ASK QUESTIONS affecting your care and your insurance coverage. You have the right to designate a representative to act on your behalf should there be a question of your ability to make decisions. Before you are discharged, you must receive a written discharge notice and a written discharge plan. You and/or your representative have the right to be involved in your discharge planning. You may appeal the written discharge plan if you believe you are being discharged too early. Be sure you have received the notice of discharge that the hospital must give you before you appeal the decision. To avoid being charged for continued stay in the hospital, should you lose an appeal, please call for the appeal the very day you receive your notice of discharge.
If you have concerns about patient care or safety at WCCHS, you are encouraged to share this with your caregiver or the supervisor on duty. If you prefer, you may contact the Quality/Risk Management Coordinator at 585-786-8940, Ext. 4872, or email firstname.lastname@example.org. If your concerns are not resolved by these means, you may contact The Joint Commission (TJC) directly.
WCCHS is required by law to inform patients of their right to refuse life-sustaining treatment. Patients have the right to provide an advance directive regarding medical decisions made on their behalf. You may wish to ask your nurse or provider how to obtain one.
WCCHS is required by law to protect the privacy of our patients’ information. If you have concerns regarding privacy practice, you may contact the Privacy Officer at 585-786-8940, Ext. 4872. If your concerns are not resolved by this means, you may contact the US Department of Health & Human Services.
The Medical Records Department maintains and provides confidential Medical Records from all departments within the hospital. Our outpatient clinic patients should contact the clinic directly. Patients also have access to our patient portal to obtain summaries of their care.
Questions about billing can be directed to the Billing Department at 585-786-8940, Ext. 4413. When you receive emergency care or get treated by an out-of-network provider, you are protected from surprise billing or balance billing. You can visit the New York Department of Financial Services website for additional information regarding your rights on “Surprise Medical Bills” .
Free wifi is available in all patient rooms.
This is a NON-smoking campus, which includes the outside grounds and all off-site clinics.